Water damage can quickly turn into a major issue for homeowners and property managers. Regardless of its cause, it can lead to significant structural and material damage to your property and its contents - all of which may have to be repaired or replaced at great cost.

If you want to mitigate both the financial outlay and the disruption to day-to-day life, it's essential that you hire a professional water damage restoration company to carry out the damage cleanup and restoration process.

Choosing a water damage restoration company in Atlanta GA doesn’t have to be difficult. Here are a few tips for deciding on the right company to hire.



Carefully compare estimates

When hiring any type of contractor, you should always get written estimates and carefully evaluate the quotes.

You should be wary of companies that lowball you at the door and then try to up-sell you on services later. You want a clear quote with no guesswork.

However, a good price shouldn’t be the only thing that sways your choice. There are a number of other factors you should consider...

Try to get personal recommendations

When choosing a water damage restoration company, it’s never a bad idea to get other people’s opinions.

Ideally, getting a referral is best. Your friends, colleagues and family members know you better than anyone else, so they will likely give you the most unfiltered opinions.

Review websites or a company’s testimonials page are also good sources of information.

If you can, check if the company has a history of unresolved customer complaints.

A company with experience and expertise

When you’re facing something with potentially widespread and serious consequences like water damage, experience and expertise are vital.

In any water damage scenario, you need professionals who know how to quickly assess the damage and implement an effective action plan as soon as possible.

Hiring a water damage restoration company backed by years of experience means their technicians will have successfully dealt with a wide range of water damage scenarios, such as leaky or burst pipes, flooding from extreme weather, overflowing bathtubs and sinks, sewage and septic backups, overflowing washing machines or dishwashers, structural leaks (roofs, windows and doors), flooding from firefighting, and many more.

They, therefore, have acquired the knowledge and skills needed to address your problems in the quickest and best possible way.

Check a company’s licenses and insurance

Water damage requires quick action. But in an ideal world, you will do due diligence on the company you hire for the job.

It’s important that any service provider coming to your home should have the right insurance policies in place and that their technicians have received dedicated training (in water damage restoration, in particular). This ensures that they have the skills and knowledge needed to clean up and restore your water-damaged property to your satisfaction.

Checking the company’s licenses are in order will also ensure that your insurance provider will cover your claim.

Access to industrial equipment

When tackling any major job, having specialist equipment and the necessary resources on hand whenever you need them is always helpful.

Water damage restoration is oftentimes a complex and time-sensitive process. That’s why your chosen company needs quick and easy access to the specialist tools and heavy-duty machinery required to handle your specific needs.

Choosing a water damage restoration company that has high-powered fans, dehumidifiers, water extractors and other specialized equipment readily available will ensure that the job is completed in a timely and satisfactory manner.

Available and responsive, around the clock

Whether you’ve found hidden water damage due to a gradual leak, or you’re experiencing sudden flooding due to a broken pipe or a major weather event, time really is of the essence.

Standing water can quickly spread throughout a structure, and the risk of irreversible damage rises the longer it sits. That’s why hiring a water damage restoration company that’s available and responsive when you need them is crucial.

Look for a local company that offers a 24/7 emergency response and can be on the scene quickly to get the cleanup and restoration process under way as quickly as possible.

Contact The Homestar Group, the experts you need

At The Homestar Group, we are an established, full-service water damage restoration company serving homeowners and property managers in the North Georgia areas of Atlanta, Marietta, Conyers, Decatur and Stone Mountain.

With more than 10 years of experience and a team of highly trained and qualified technicians, we have the expertise, equipment and resources to help you through every step of the cleanup and restoration process.

If you've suffered water damage in your home or building or you’re in the middle of an emergency, don't hesitate to contact us! We’re available 24/7 to respond to your needs.

Contact The Homestar Group today on (678) 928-5377 to schedule a consultation and get started on the road back to normality.