We received a call from this residential customer after he saw water pooling in his basement, and foul odors were starting to permeate the different rooms of his house. The signs of sewage backups are easy to spot but difficult to associate with any specific plumbing problem. Most homeowners who call us for sewage backup restoration had sinks running a tad slow, clogged toilets, and backed-up shower drains for months before noticing a busted pipe hidden away from plain sight.



A sewage backup restoration project differs from a soft clog as it usually involves blackwater and solid waste. Most residents call their insurance adjusters to report a soft clog—which most policies won’t cover—when they experience a sewage backup. This homeowner noticed that he could not see through the water flooding his basement, so he called us to verify if he had a sewage backup.

Our team arrived at the job site prepared to conduct an inspection. We turned off the water supply after determining that the leak was coming from under the baseboards. To aid in our inspections, we partner with expert plumbers adept at using specialized equipment, like sewer line cameras and sewer snakes, to inspect commercial and residential water lines.

After determining the cause of the blockage, our plumber chipped away at it with a sewer snake and brought back 100% of the sewer pipe’s functionality. Next, we unloaded our industrial humidifier from our work truck, opened all the doors and windows on the first floor, and began air-drying all the surfaces affected by the leak.

We took out the floorboards and drywall in all the affected rooms and safely disposed of them. We had to replace them with new ones, or they might compromise the structural integrity of several rooms because of their reduced capacity to handle weight and stress after becoming damaged by the flood. We repainted everything we could save with water-resistant latex paint and conducted a final inspection of every room on the first floor.

Our clients loved the speed, quality, and cost-efficiency of our sewage backup restoration team. We’re proud to say we gained another addition to our growing list of satisfied customers. They love how we collaborated with their insurance adjusters and third-party laborers to ensure they received the lowest rates for the best materials and craftsmanship available from the Gainesville market.

The Homestar Group is the leader in sewage backup, cleanup, and water damage restoration services in Gainesville and its surrounding areas. So, if you need a restoration company that follows agreed-upon deadlines and project budgets, contact us today. Call our sewage backup restoration hotline at (678) 928-5377 and get a free quote.